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Engineering education occurs in an environment of change, which has been especially significant faced with this COVID-19 situation. Continuous improvement is reaffirmed as the basis for quality assurance in an engineering program, and requires compliance with various accreditation criteria, as well as recognition of the context of each program. Six Critical Success Factors (CSF) are proposed: Stakeholders, Processes, Information, Improvement Actions, Participation and Communication and Institution, for the formulation and monitoring of Improvement Plans (IP) in engineering programs. The CSFs are operationalized in 48 metrics. The research is based on a systematic review of the literature, takes the Plan-Do-Check-Act cycle as a reference, and uses the Characteristics Analysis method for the evaluation of the CSF and the metrics. The proposal constitutes a technical, participatory and comprehensive approach to support the decision-making in the IP management. © 2023 IEEE.
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This study aims to investigate the mediating role of business intelligence in the relationship between critical success factors for business intelligence and strategic intelligence in the ear of the COVID-19 epidemic. The data acquired from a sample of 392 managerial positions from Jordanian commercial banks was examined using a multi-regression analysis in SPSS. This study's findings came in agreement with the notion that business intelligence boosts the link between CSF for BI and strategic intelligence. The study's findings have clues for both the current body of literature and decision-makers. Hence, businesses that have embraced BI understand the advantages of improving their strategic intelligence skills and decision-making procedures during the COVID-19 outbreak.
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Over 60 per cent of pupils in the COVID 19 epidemic created significant disruption in the educational system, and educational institutions across the globe were closed. Essential elements of e-learning during COVID-19 have been technology management, management support, improved student knowledge about the usage of e-learning systems and the need for a high standard of information technology from instructors, students, and institutions. This article aims to find key success elements for E-learning during COVID-19 by utilising the MSP and TOPSIS methods to improve the educational process. The objective of the paper was to identify crucial success factors for e-learning during COVID-19. In COVID-19, 69 E-learning managers were interviewed based on specified evaluation and e-learning methods across various channels. Mixed learning was the best appropriate training method for practical use among the five learning systems. These findings showed the readiness of E-learning to carry out instruction throughout the COVID-19 epidemic, regardless of how exceptional the technology was at a school. © 2023 Author(s).
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BACKGROUND: Mass vaccination of the global population against the novel COVID-19 outbreak posed multiple challenges, including effectively administering millions of doses in a short period of time while ensuring public safety and accessibility. The government of Dubai launched a mass campaign in December 2020 to vaccinate all its citizens and residents, targeting the population aged >18 years against COVID-19. The vaccination campaign involved a transformation of multiple commercial spaces into mass vaccination centers across the city of Dubai, the largest of which was the Dubai One Central (DOC) vaccination center. It was operational between January 17, 2021, and 27 January 27, 2022. OBJECTIVE: The multiphase research study aims to empirically explore the opinions of multiple health care stakeholders, elicit the key success factors that can influence the effective delivery of emergency health care services such as a COVID-19 mass vaccination center, and explore how these factors relate to one another. METHODS: To understand more about the operations of the DOC vaccination center, the study follows a multiphase design divided into 2 phases. The study is being conducted by the Institute for Excellence in Health Professions Education at Mohammed Bin Rashid University of Medicine and Health Sciences between December 2021 and January 2023. To elicit the key success factors that contributed to the vaccination campaign administered at DOC, the research team conducted 30 semistructured interviews (SSIs) with a sample of staff and volunteers who worked at the DOC vaccination center. Stratified random sampling was used to select the participants, and the interview cohort included representatives from the management team, team leaders, the administration and registration team, vaccinators, and volunteers. A total of 103 people were invited to take part in the research study, and 30 agreed to participate in the SSIs. To validate the participation of various stakeholders, phase 2 will analytically investigate one's subjectivity through Q-methodology and empirically investigate the opinions obtained from the research participants during phase 1. RESULTS: As of July 2022, 30 SSIs were conducted with the research participants. CONCLUSIONS: The study will provide a comprehensive 2-phase approach to obtaining the key success factors that can influence the delivery of high-quality health care services such as emergency services launched during a global pandemic. The study's findings will be translated into key factors that could support designing future health care services utilizing evidence-based practice. In line with future plans, a study will use data, collected through the DOC vaccination center, to develop a simulation model outlining the process of the customer journey and center workflow. INTERNATIONAL REGISTERED REPORT IDENTIFIER (IRRID): DERR1-10.2196/42278.
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During the COVID-19 pandemic, the availability of online higher education programs and tools has grown rapidly. One example is an individual digital study assistant (IDSA) for students, which provides functionalities to train self-regulation skills, to engage with own educational goals and to offer automated, first-level support to higher education institution (HEI) units and employees. An IDSA further can guide students through HEI and their administration. But, what are the critical success factors (CSF) and challenges for an IDSA? We deduce these using a mixed methods approach with one quantitative student survey, two rounds of interviews with various HEI experts, and a literature review. We classified our results according to the information system (IS) success model of DeLone & McLean (2016). Our results and findings show, e.g., that skilled and reliable HEI personnel, well-organized and useful content, cross-platform usability, ease of use, and students' social factors are essential. Attractive IDSA functionalities are a major challenge because students use many apps, daily. Based on our CSF and challenges, we deduce theoretical and practical recommendations and develop a further research agenda.
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PurposeConstruction management skills and competencies (CMSC) are of greatest importance for the industry to succeed and thrive. Some factors are critical to CSMC development. Hence, following the restrictions occasioned by the outbreak of Covid-19 pandemic, this study reviewed and examined these factors to understand their level of influence in the remote development of CMSC adopted by the industry within and post the disruptions induced by the pandemic.Design/methodology/approachThis study adopted a quantitative and descriptive research method. Data were sourced from 155 completed and usable survey questionnaires with registered and licensed engineering and construction professionals practicing in both private and public sectors in Nigeria. Participants were drawn from the membership database of the Nigeria Society of Engineers.FindingsThe identified critical success factors (CSFs) are categorised into organisational factors which include leadership, engineering project networks and eLearning, measurement and review system, strategy and resources, organisational culture, tradition and structure. In addition to individual factors in this order of influence;willingness to learn, promotion and career development, obtaining certified qualification and obtaining respect of peers are CSFs of remote development of CMSC in Nigeria.Originality/valueTo the best of the authors' knowledge, this study is the first to identify and examine the CSFs to remote development of CMSC tailored to developing countries in Africa. It explored the two categories of CSFs in both remote and traditional CMSC developments and established that the organisational factors remain positively dominants in traditional as well as in remote development of CMSC. It further ranked the individual factors in their order of influence in Nigeria, offered insights into motivation of construction management trainees in developing countries and offered areas of improvements such as quality of training and certification.
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Purpose: Public–private partnership (PPP), a project financing arrangement between private investors and the public sector, has revolutionized the approach to the funding and development of public infrastructure worldwide. However, the increasing cases of financial risks and poor financial risk management related to the model threaten the sustainability and financial success of PPP projects leading to huge financial investment losses. This study aims to review existing literature to establish the key measures to control the financial risks of sustainable PPP projects. Design/methodology/approach: A PRISMA-compliant systematic literature review method was used in this study. Data were sourced from academic databases consisting of 56 impactful peer-reviewed journal articles. Findings: The review outcomes demonstrate 41 critical factors (measures) in mitigating the financial risks of sustainable PPP projects. They include minimum revenue guarantee, strategic alliance with private investors, financial transparency and accountability and sound macroeconomic policies. The principal results of the study were categorized and conceptualized into a financial risk management maturity model for sustainable PPP projects. Lastly, the study reveals that further studies and project policies must focus more on addressing financial challenges relating to climate risks, and health and safety concerns such as COVID-19 outbreak that have negative impacts on PPP projects. Research limitations/implications: The results provide essential research gaps and directions for future studies on measures to mitigate the financial risks of sustainable PPP projects. However, this study used small but significant existing publications. Practical implications: A checklist and a conceptual maturity model are provided in this study to help practitioners to learn and improve upon their practices to mitigate the financial risks of sustainable PPP projects. Originality/value: This study contributes to managerial measures to reduce huge losses in financial investments of PPP projects and the attainment of sustainability in public infrastructure projects with a financial risk maturity model. © 2023, Emerald Publishing Limited.
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The rapid urban development, the Agenda 2030, the climate change adaptation and the COVID 19 crisis highlight the need to increase investment in public infrastructure and improve water supply and sanitation services. For this, an alternative to traditional public procurement is the participation of the private sector under the public-private partnership (PPP) model. The objective of this article is to develop a tool based on critical success factors (CSFs) that allows for evaluation during early stages of the convenience of developing a PPP project for W&S in urban areas of Latin America and the Caribbean. The index was developed based on literature review (779 variables), review of cases (20 variables) and expert opinion to assign them an estimated value of importance. The results were analysed by exploratory and confirmatory factor analysis, selecting 17 main variables grouped into 6 CSFs, the most relevant of which are Convenience, Certainty, Leadership, Attraction, Performance and Reliability. The application of this index allows an early assessment of the feasibility of a PPP project and/or the selection of the alternatives with the best chances of success. On the other hand, this study contributes to the international discussion on the most relevant elements related to the success of PPP in W&S projects.
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COVID-19 , Sanitation , Humans , Latin America , Public-Private Sector Partnerships , Reproducibility of Results , Caribbean RegionABSTRACT
PurposeThis study aims to explore the challenges in implementing and sustaining lean in garment supplier factories and the buyer-supplier role in mitigating lean barriers in a typical situation and pandemic. Design/methodology/approachFollowing a qualitative research approach and multiple embedded case study method, data were collected through in-depth interviews with senior managers of one lead buyer and their four key garment supplier factories in Bangladesh. Within and cross-case analysis, techniques were applied to understand the context-oriented lean challenges and buyer-supplier role in mitigating the challenges. FindingsThe study findings demonstrate that garment suppliers are less prepared and unsystematic in lean implementation having limited capabilities and less preparation. Moreover, they have limited support from buyers, less commitment from top management and employee resistance to implementing lean. Lean challenges become more intense because of the COVID-19 pandemic. However, buyer-supplier responsible, cooperative and collaborative behaviour can mitigate lean challenges. Research limitations/implicationsWhereas many stakeholders may be responsible for lean challenges, this study explores dyadic role between buyer and supplier only based on a single lead buyer and their four suppliers. Hence future studies could consider more buyers and suppliers for a holistic understanding. Practical implicationsThis study could help buyers and suppliers understand the underlying causes of lean implementation challenges in garment supplier factories and their role in sustaining lean reducing the challenges, particularly in a pandemic. Originality/valueTo the best of the authors' knowledge, for the first time, this study depicts how buyer and supplier can play their due roles to mitigate lean challenges in garment supplier factories in a pandemic situation.
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The positive of the Covid-19 pandemic is being a catalyst for the company's digital transformation plan. However, the targets set have not been achieved with the increasing demand for digitizing business processes and not being matched by increased resources. This research is focused on the IT projects that became quick wins for the Information Technology Division, which experienced delays in the middle of the year, but the target can still be achieved at the end of the year. This research aims to analyze the Critical Success Factors (CSFs) of Information Technology projects in a National Shipping Company. The Analytical Hierarchy Process (AHP) was used in this research to determine the ranking of the Critical Success Factors (CSFs) found so that company can set priorities in making decisions and project success can be achieved. Based on the analysis, the top three success factors that become the highest priority are User Involvement, IT Readiness, and Top Management Commitment & Support. In contrast, the bottom three success factors with the lowest priority are Trends, Hardware/Software Selection, and Change Management. © 2022 IEEE.
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The study illustrates an application of evidence data for performing Total Interpretive Structural Modeling (TISM). TISM is widely used to analyze the critical success factors or inhibitors and their interlinkages. This study uses learning from evidence data, specifically social media analytics, to identify the relationship between the elements. Thus, it leads to the advancement of the TISM-P methodology with evidence-based TISM (TISM-E). This study uses Twitter as a source of evidence data. Further, 2,60,297 tweets were used to illustrate the process of TISM-E. The paper demonstrates the application of TISM-E for the success of the COVID-19 vaccination drive. The pandemic effects are long-term; therefore, the hierarchical model developed shows a sustainable approach for vaccinating maximum population. Further, the framework developed will ensure the distribution efficacy of vaccines. In addition, it will aid practitioners in developing future vaccination policies. The enhanced model provides evidence for polarity (positive/negative) of relationships and can help to build propositions for theory development. The study contributes to healthcare, modeling research, and graph-theoretic literature.
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PurposeThere are three objectives of this paper. First, the study investigates the critical success factors critical success factors (CSFs) of implementing sustainable and responsible investment (SRI) Sukuk in Malaysia as perceived by stakeholders. Second, the study examines the differences between the developers and the investors in relation to the importance of the CSFs. Third, the study attempts to categorise the CSFs.Design/methodology/approachUsing a questionnaire survey, 260 completed and useable responses were received representing a 42.54% response rate. In examining the importance of CSFs, the descriptive statistical tests of mean, standard deviation and mean score ranking were used. Independent t-tests were conducted to investigate the differences in the perceptions of the importance of CSFs between the developer and the investor groups. In categorising the CSFs, exploratory factor analysis (EFA) was undertaken.FindingsOverall, the top five most important CSFs as perceived by respondents are as follows: (1) good governance framework, (2) fulfil ethical standards, (3) transparent procurement process, (4) well-defined scope and (5) viable feasibility study. On the other hand, the five factors that are ranked last are as follows: (1) defined stakeholder roles, (2) stable macro-economic conditions, (3) existing social programmes, (4) guarantor and (5) political will. The study also found that there is a significant statistical difference in how the developers and investors scored the CSFs. Moreover, there are three main categories of the CSFs that are effective feasibility study, financial and technical considerations and political willingness and agreeability.Originality/valueThe findings highlight the critical factors to consider when implementing SRI Sukuk. This can also serve as a reference and guideline for countries considering SRI Sukuk issuances for economic recovery stimulus post-coronavirus disease 2019 (COVID-19) pandemic.
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This study determines the critical success factors for students and academic staff when applying and evaluating online delivery methods in colleges and universities in Kuwait. The recently implemented eLearning systems and methods in the country, due to the COVID-19 pandemic, are evaluated and the perception of the eLearning system is gauged. Targeted surveys are distributed to a representative sample of undergraduate engineering students and academic staff. The following critical success factors are considered: benefits of the eLearning system, educational system quality, information quality, instructor quality, learner quality, service quality and technical system quality. Results show that there is a correlation between the perceptions of students and academic staff, particularly regarding instructor quality, information quality and benefits of the eLearning system. Both groups of respondents agreed on the high importance of instructor quality and the low importance of benefits. [ FROM AUTHOR]
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Integrating goods movement into public/mass rapid transit (MRT) is an emerging initiative to improve urban freight transport services and sustainability. This paper explores new prospects to achieve extensive non-road city logistics based on a deep freight-on-rail-transit (FoRT) strategy. To begin, the strengths, weaknesses, opportunities, and threats (SWOT) of deep FoRT are analyzed in view of the development status quo of urban China. Next, a multi-criteria assessment model driven by real-world data and 11 quantified metrics is proposed to judge the suitability for developing the MRT-based integrated logistics system (MILS) in 16 Chinese cities. Finally, critical factors influencing MILS project adoption are explicated, and the possible supportive policies are discussed from aspects of planning, regulation, funding, marketization, and innovations. Results show that the alignment with national development goals, rich social-environmental benefits, and stakeholder interest are the primary drivers of deep FoRT strategy, whereas poor planning and decision-making, governance and management deficiencies, and high investment could be the main hurdles. Priority of MILS project adoption in the selected cities is divided into four tiers, where Shanghai, Beijing, and Shenzhen are recognized as the three best candidates. Strong and coordinated policies are needed to integrate the strategy into urban planning.
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The COVID-19 pandemic has had a significant influence on decreasing hotel consumption levels. To survive and compete in the market, hotels must be able to maintain their brand power and performance. This study aims to determine the relationship between customer experience, customer satisfaction, and customer loyalty toward brand power and brand performance in the hotel industry. The focus is on the importance of the role of the three consumer constructs on brand value. The paper uses a descriptive research design and a quantitative approach where data is collected by distributing online questionnaires to respondents through Google Forms. The selected population is tourists who have stayed in 4-5 star international hotels in Indonesia, with a sample size of 240 respondents. The collected data is then processed using SmartPLS v.3.3.3 to examine the results of the outer and inner models. The results show that from the customer's perspective, customer experience has an impact on customer satisfaction, which influences customer loyalty. In addition, customer loyalty is a factor that affects brand value, including brand power and performance. Therefore, customer loyalty is a strong predictor of brand value in the hospitality and tourism industry. By strengthening this sphere, a company will have great resources and opportunities to build brand power and brand performance.
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Ports experienced increasing complexity over the past decades, both in terms of legal issues and increasing usage of technology. The covid-19 pandemic rose the demand for distance education as traditional classrooms are declining due to cost- and hygiene aspects. Online education contains a valuable basis for the education of staff in applied industrial settings, where safety and security (SaS) education has proven necessary but challenging to conduct. Studies have already revealed that existing SaS regulations consist of vague and confusing suggestions that often lack applicable trainings, leading port operators to conduct best practice and minimum compliance approaches. This study sheds light on a crucial research gap among online education literature, being the absence of applied quantitative evaluations. A majority of studies took place among higher education students but not in the operational field of white- and blue-collar environments. Based upon mixed-methods of qualitative and quantitative triangulation, this paper reveals critical success factors for satisfaction with online training tools and their implementation in applied industrial settings. Among the most salient results, a three-factor model is found to be significant including the lack of appropriate content, learner’s reluctance towards e-learning and learner’s general PC skills. Moreover, gender, age, and period of employment impact learner’s perception of e-learning in port operations. [ FROM AUTHOR] Copyright of Maritime Policy & Management is the property of Routledge and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)
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This research examines the identity of critical success factors (CSFs) in the leisure lodging segment and growth in India, coming out of the perspective of the domestic travelers representing the demand side of the lodging segment. Understanding the distinctions in CSFs deems to be critical to the growth of the leisure lodging segment. With the help of 319 questionnaires, the results identified eight dimensions of CSFs (i.e., Physical Product, Hotel Room Policy, Value-added Facilities, Room Booking channel, Brand Image, Services Quality, Food & Beverage services, and COVID-19 Safety) as being the most important that travelers will look in hotels/budget hotels and luxury hotels before making a reservation. However, the level of significance of each dimension differed, where Brand Image and Food and Beverage service show the least importance. The principal component analysis also highlights that the top three CSFs for Indian travelers show the highest variance inflexible checkout time, Design/Look of the guestroom, and online reservation system. It gives insight into how the Indian lodging industry must not overlook these three critical success factors to regain trust, earn back loyal customers, and ultimately become profitable. [ FROM AUTHOR] Copyright of Cardiometry is the property of Cardiometry and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)
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Many academic institutions have relied exclusively on traditional learning, but the sudden outbreak of COVID-19 shook all educational systems by forcing a shift to emergency remote teaching. The purpose of this study is to understand this transformation and consider the concept of an e-learning ecosystem for building sustainable education to overcome COVID-19 or a similar crisis. Therefore, the conceptual research mainly focuses on developing and proposing: 1) the systematic model considering e-learning guidelines and possible scenarios;2) the model to inquire, classify, design, and evaluate e-learning ecosystems;3) the matrix to design different e-learning ecosystems;4) the holistic framework that integrates all the extraordinary measures, protocols, and procedures for the e-learning ecosystem. All these components recognise the changes in academic institutions and will be the foundation for future e-learning ecosystems.
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Purpose The occurrence of COVID-19 has impacted the wide-reaching dimensions of manufacturing, materials, procurement, management, etc., and has loaded disruptions in the wide range of supply chain (SC) activities. The impact of COVID-19 has twisted supplier performance and influenced stakeholders' thinking towards selecting supplier sources and making strategic sourcing decision for convinced arrangement of construction management (CM) resources. Nowadays, suppliers are intently evaluated by stakeholders in post-COVID-19 phase to induce agile availability of CM resources. Accordingly, this paper aims to demonstrate competent CM dimensions under post COVID-19 scenario for ease managing construction projects by the stakeholders. Design/methodology/approach The authors have implicated Grey Sets Theory along with decision-making trial and evaluation laboratory (DEMATEL) technique for understanding significant outcomes. Varieties of diverse decision aspects responsible for strategically influencing supplier sourcing decision is projected under post COVID-19 scenario for handling construction projects by the stakeholders. Findings This study investigated sustainable construction management dimensions (SCMD) at the stage of resource deliveries and client aspirations under post COVID-19 situation. The study demonstrated "Lead time" as the most crucial, "Product Range" as the second and "Customers dealings and relationship" as the third crucial aspect considering by the stakeholders for selecting supplier sources based on the attainment of performance score of 0.1338, 0.1273 and 0.1268, respectively. It is found that high lead time stimulates the stakeholders to divert their orders to other competent supplier sources holding a low degree of lead time as compared. Research limitations/implications The present study rollovers its existence by serving critical thinking, conceptual modelling, criteria identification and evaluation under CM domain for drafting effectual strategies by the suppliers. The study investigated the impact of COVID-19 on stakeholders' decision-making and enlisted SCMD that strategically stimulated them in choosing supplier sourcing decision. Originality/value The present study realizes the insights of stakeholders in the post COVID-19 scenario related to the supplier sources based on performance score. The study quantified sustainable supplier attribute for construction work and practices. The study analysed the expectations of the stakeholders purchasing different varieties of construction materials from supplier sources for civil works in the post COVID-19 scenario.
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With changes in technology, the needs and expectations of learners, and a number of environmental factors, enrollment in online courses continues to increase. Additionally, with the onset of the COVID-19 pandemic, institutions have recognized the importance of having a learning management system in place, online courses that provide academic rigor comparable to classroom-based courses, and instructors who are trained and prepared to teach in a virtual environment. It is equally important to ensure that students who are planning to participate in online learning possess characteristics that will allow them to be successful. A student who does not possess these characteristics can still become an online learner but may require additional support or resources to encourage success and persistence. This chapter discusses the success factors for online traditional and nontraditional students and the differences that exist among the success factors for each group as well as solutions and recommendations for higher education institutions to encourage persistence. (PsycInfo Database Record (c) 2022 APA, all rights reserved)